Privacy Policy

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Protecting the rights of our website visitors is important to us. Therefore, we want to disclose any information we collect when you visit our site as well as how we use it. At any time, we have the right to amend or modify this Privacy Statement. Please feel free to check this page periodically for updated privacy policies.

We are committed to using appropriate security measures to protect the personal information of website visitors. However, our security measures are not guaranteed. We do not guarantee the privacy of any information that is communicated or transferred over the Internet. We do exercise strong efforts to validate the material within this website or any linked website for accuracy, credibility and reliability, but we cannot represent or guarantee the information to be exact or accurate. All medical related information within this website is not intended to be a substitute for professional health care advice, diagnosis or treatment.

We uphold the privacy of users and website visitors and commit to obeying all applicable laws involving the release of personal information. There may be instances in which we utilize certain collected directory information to provide you with material about products, services and other pertinent data that we believe may interest you. If you prefer not to receive this information, however, we will respect your wishes and remove your information from our lists or modify your existing information as you desire. You can trust that the data you send to us will be held in strict confidence and only used for business purposes. Personal data is never shared without permission or required by law.

Our system is designed to collect information about the origin and site navigation of website visitors on a regularly scheduled basis. Information collected may include but is not limited to IP address, pages visited or browser history, as well as data regarding your browser type and operating system. This information is not utilized for personal identification, rather it is a way to help us stay up-to-date on user patterns and improve the site. We refrain from collecting personal or identifying information, including your name, email or address unless it is submitted based on a specific request for service or information. We do not give, share, or sell any personal information to a third party unless required by law.

We may send one or more “cookies” to your computer or other device when you first visit a website. This is a small file that lets us know when you return to the site. The use of cookies allows us to continually modify and improve our website, as it reveals how often you visit as well as what information is most appealing to you. If you prefer, you can choose the option to reset your browser and refuse cookies from our site or accept them individually to your device or computer. If you disable cookies, however, you may find that you have limited use of our website features.

Some pages within this website are linked to third-party websites. We do not control and are not responsible for the content of these linked sites, nor have we necessarily reviewed them for accuracy. Third-party links do not denote endorsement or reliability of any service, information or products offered on our site.

SMS POLICY:

1. Type of Information Collected:At Diamond Dental, we collect personal information that is provided directly by patients. The types of personal information we collect include:
    
   • Personal Identifiers: Name, email address, phone number.
      
   • Medical Information: Details provided through the contact form or the secure web portal, including health history, treatment preferences, and any other information related to dental care.
      
   • Appointment Information: Date, time, and details about your dental appointments.
      
   • Payment Information: Payment details such as credit or debit card information used for billing, collected through our secure web portal.
      

1. How Information is Collected:We collect patient data through the following methods:
    
   • Contact Form: Patients fill out a contact form on our website to request more information, schedule appointments, or communicate with our office. The information collected is used to respond to inquiries and schedule visits.
      
   • NexHealth Web Portal: Patients submit their information through our secure web portal provided by NexHealth, where they can manage appointments, update medical history, and securely communicate with our dental office.
      
   • Phone Calls for SMS Opt-In: Patients opt-in to receive SMS messages by confirming their consent when they call to schedule or confirm an appointment. SMS is used solely for the convenience of confirming appointments and providing reminders.
      

1. Purpose of Data Collection:The information we collect is used for the following purposes:
    
   • Appointment Scheduling and Confirmation: To schedule, confirm, and remind patients of their dental appointments.
      
   • Patient Care: To provide personalized dental care, including treatment plans and medical history review.
      
   • Communication: To send appointment reminders, confirmations, and any necessary updates related to dental care.
      
   • Billing and Payments: To process payments for dental services rendered.
      
   • Patient Support: To address inquiries and provide assistance to patients through secure communication channels.
      

1. Data Sharing:We respect patient privacy and do not share personal data with third parties, except under specific circumstances:
    
   • Service Providers: We may share necessary information with trusted third-party service providers (e.g., NexHealth) who assist in the operation of our services, such as scheduling or payment processing.
      
   • Legal Obligations: Patient data may be shared if required by law, such as for legal proceedings or compliance with healthcare regulations.
      
   • SMS Consent: Phone numbers collected for SMS appointment confirmations will not be shared with any third parties or affiliates for marketing purposes. SMS opt-in consent and phone numbers for appointment-related SMS are not being shared with any third parties under any circumstances.
      

1. User Rights:As a patient, you have certain rights regarding your personal information:
    
   • Access: You can request access to the personal information we have on file about you.
      
   • Correction: You have the right to request corrections to any inaccuracies in your personal or medical information.
      
   • Deletion: You can request the deletion of your personal information, subject to applicable laws and regulations governing healthcare data.
      
   • Opt-Out: You can opt-out of receiving SMS appointment reminders at any time by notifying us or responding to the SMS with “STOP.”
      
   • Portability: You have the right to request a copy of your personal data in a format that can be transferred to another healthcare provider.

TERMS AND CONDITIONS